The Boutique At Poppys Return/Refund Policies

The Boutique At Poppys Return/Refund Policy (In Boutique Purchasing)

 Our policy lasts 7 days.  If 7 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.

Please note all returns will incur a £1 transaction fee. This is an administrative fee and will be deducted from the total amount you are refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels attached.

To complete your return, we require a receipt or proof of purchase.

 Additional non-returnable items:

Gift cards

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. 

There are certain situations where no refunds are granted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after purchase.

 

The Boutique At Poppys Return/Refund Policy ( Online Purchasing)

 Sorry no return or exchange of hair products.

Our policy lasts 7 days.  If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please note all returns will incur a £1 transaction fee. This is an administrative fee and will be deducted from the total amount you are refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all labels attached.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no refunds are granted.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 7 days after purchase or delivery.

 Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theboutiquepoppys.co.uk.

Additional non-returnable items:

Gift cards

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at hello@theboutiquepoppys.co.uk and send your item to: 8A Silver Court, Silver Street Stockton-On-Tees GB TS18 1SL. UK

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: 8A Stockton-On-Tees GB TS18 1SL UK

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £40, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.